Refund Policy

Last updated: 15 October 2026

This policy applies to purchases from the Oasis Mind Body® Academy and to Advisory bookings. It forms part of our Terms and Conditions. Please read it before you buy.

1. Your rights under the Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you are entitled to a refund. If there is a problem that is not a major failure, we will fix it within a reasonable time, and if we do not, you may be entitled to a refund.

Nothing in this policy excludes, restricts or modifies those rights. The rest of this policy covers situations where you change your mind.

2. Change of mind

The Psychologically Safe Leader

  • Change-of-mind refunds are not available for enrolments in The Psychologically Safe Leader.

  • This includes pre-sale enrolments made before access opens on 1 February 2027, and enrolments after access has started.

  • It applies to individual and organisational enrolments. Within an organisation, a seat can be transferred to another person under our Terms and Conditions.

  • Please review the program details on the sales page, including dates, inclusions and access period, before you enrol.

Essentials membership

  • Monthly membership can be cancelled at any time. Your access continues to the end of the month you have paid for. We do not refund part months.

  • Annual membership is not refundable. You can cancel at any time to stop the next renewal, and your access continues to the end of the year you have paid for.

  • Please cancel before your renewal date to avoid being charged for the next period.

Individual Essential Briefings

Change-of-mind refunds are not available for individually purchased Essential Briefings.

Resource Library

Resource Library items are provided at no cost.

3. If we cannot deliver what you bought

You can choose a full refund of the amount you paid for the affected program if:

  • we cancel the program

  • we move the program start date by more than 4 weeks

  • we make a significant change to what is included, such as removing a module or a stated bonus without a reasonable replacement.

If we need to reschedule a live session, such as a founding group Q&A, we will offer a new date. Rescheduled bonus sessions are not grounds for a refund of the program fee.

4. Advisory bookings

Deposits, postponements and cancellations for Advisory engagements are covered by the Postponements and cancellations section of our Terms and Conditions and by your signed agreement. If we need to cancel and a suitable new date cannot be agreed, we refund all amounts paid for the undelivered session.

5. Billing errors

If you have been charged twice, charged the wrong amount, or charged after cancelling in line with this policy, contact us and we will refund the incorrect amount in full.

6. How to request a refund

  • Contact us through our Contact page at oasismindbody.com/contact.

  • Include your name, the email address used for the purchase, what you bought and the reason for your request.

  • We reply within 2 to 5 business days.

  • Approved refunds are paid to the original payment method within 10 business days. How long the funds take to appear depends on your bank or card provider. Access to the refunded product ends when the refund is processed.

7. Changes to this policy

We may update this policy from time to time. The version in place when you made your purchase applies to it. The date at the top of this page shows when the policy was last updated.