Privacy Policy

Last updated: 15 October 2026

1. About this policy

This policy explains how Oasis Mind Body® (Oasis Mind Body, ABN 26 627 591 268), referred to here as "Oasis Mind Body®", "we" or "us", collects, uses, stores and shares personal information.

We are based in Australia and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Our Academy is available worldwide. Where you are located in a country with its own privacy laws, such as the European Union or the United Kingdom, you also have the rights those laws give you, as set out in section 13.

2. Information we collect

We only collect information we need to respond to you, deliver our services and run our business.

  • You make an enquiry: Name, email address, phone number, organisation, role, the details of your enquiry, and whether you agree to receive marketing emails.

  • You join the Resource Library or our email list: Name, email address, and your marketing preferences.

  • You buy from the Academy: Name, email address, and billing details. Payments are processed by our checkout provider. We do not see or store your full card details.

  • You use the Academy: Your account details, the programs and resources you access, and your progress and completion.

  • You book Advisory services: Contact and billing details for your organisation and the people we work with there.

  • You join a live session: Your display name, and your video, voice, chat messages and questions if you share them. See section 7 on recordings.

  • You visit our website: Website usage information, such as pages visited, device and browser type, and approximate location, collected through cookies and analytics tools. See section 9.

3. Sensitive information

Our services are educational. We do not intentionally collect health information or other sensitive information about you. Please do not include personal health details in forms, emails, chat messages or live sessions.

Where an Advisory engagement involves a questionnaire or survey, it is designed to be de-identified, so that answers cannot reasonably be linked to an individual. The handling of that information is agreed in writing with the organisation before any data is collected.

4. How we collect information

We collect personal information directly from you, for example through our website forms, checkout, email or live sessions. Where an organisation books our services or enrols its people, we may receive your name and work email address from that organisation so we can register you.

You can choose not to give us information. If you do, we may not be able to respond to your enquiry or provide a service.

5. How we use information

We use personal information to:

  • respond to enquiries and provide quotes

  • deliver Advisory engagements, programs, resources and live sessions

  • give you access to the Academy and track your progress and completion

  • process payments, issue invoices and keep financial records

  • send emails you have agreed to receive, such as resources, updates and offers

  • improve our website, content and services

  • meet our legal obligations.

We do not sell personal information.

6. Lawful basis (for the EU and UK)

Where the EU or UK GDPR applies, we rely on: performing our contract with you (for purchases, bookings and program access); your consent (for marketing emails, non-essential cookies and identifiable use of recordings); and our legitimate interests in running and improving our business (for enquiries, analytics and records), balanced against your rights. You can withdraw consent at any time.

7. Live sessions and recordings

Live sessions are typically run on Zoom. Most sessions are recorded and transcribed so that the content can be made available later.

  • You will be told before you register and again at the start of a session when it is being recorded.

  • Recordings of program sessions, such as live Q&As, are made available to other people enrolled in the same program as an Academy resource. Participants who take part with their camera, voice or name visible may appear in these recordings.

  • If you prefer not to appear, you can take part with your camera off, use a first name or initials as your display name, and ask questions in the chat.

  • Any recording used in promotional content, such as on social media, shows only the presenter. Participants are not included.

  • If you appear in a recording and want to be removed or edited out, contact us and we will do so where it is reasonably practicable.

8. Marketing emails

We only send marketing emails if you have opted in. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time through our Contact page. Emails about a purchase or booking you have made are part of providing that service and are not marketing.

9. Cookies and analytics

Our website uses cookies, which are small files stored on your device. Some are essential for the website to work. Others help us understand how the website is used, through Squarespace Analytics and Google Analytics. This information is aggregated and is not used to identify you.

You can choose whether to accept non-essential cookies through the cookie banner on our website. You can also manage or block cookies in your browser settings. Blocking some cookies may affect how the website works.

10. Who we share information with

We share personal information only where it is needed to provide our services:

  • Service providers who host or process information for us: Squarespace (website, forms and email campaigns), Kajabi (Academy platform and checkout), Google Workspace (email and business records), Xero (invoicing and accounting), Zoom (live sessions) and Google Analytics (website analytics). They may only use the information to provide their service to us.

  • Organisations that engage us. For Advisory work, organisations receive summary findings only, never an individual's responses. For organisational enrolments, we may confirm to the organisation whether each person has enrolled and completed the program.

  • Professional advisers, such as our accountant or lawyer, where needed.

  • Authorities, where we are required or permitted by law.

When you take up an offer through a partner, such as a member benefits program, we do not receive personal information from that partner and do not share yours with them, other than a coupon code used at checkout.

11. Overseas storage

Some of our service providers store or process information outside Australia, including in the United States and other countries where their servers are located. We choose established providers with their own privacy and security commitments, and take reasonable steps to make sure your information is protected.

12. Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and multi-factor authentication on our business accounts.

We keep information only for as long as we need it for the purposes in this policy or as required by law. Financial records are kept for 5 years to meet tax obligations. Enquiries that do not proceed are deleted after 2 years. Session recordings are kept for as long as they are used as Academy content.

If a data breach is likely to result in serious harm to you, we will notify you and, where required, the Office of the Australian Information Commissioner.

13. Your rights

You can ask to access the personal information we hold about you, or to correct it. Depending on where you are located, you may also be able to ask us to delete it, restrict or object to how we use it, or receive a copy in a portable format.

To make a request, contact us through our Contact page. We may need to confirm your identity first. We will respond within 30 days. If we cannot meet your request, we will explain why.

14. Complaints

If you have a concern about how we have handled your personal information, please contact us first through our Contact page so we can try to resolve it. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. If you are located overseas, you can also contact the privacy regulator in your country.

15. Children

Our services are designed for adults and are not directed to people under 18. We do not knowingly collect personal information from children.

16. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

17. Contact us

For any privacy question or request, please contact us through our Contact page at oasismindbody.com/contact.