Insights

Genevieve Johnson 27/10/26 Genevieve Johnson 27/10/26

What you can see before a claim

A claim is a lag indicator. The patterns that precede it are visible weeks or months earlier, in data most organisations already hold.

Genevieve Johnson 20/10/26 Genevieve Johnson 20/10/26

Nobody gets promoted for the claim that was not lodged

The objection is rarely that prevention does not matter. It is "show me the return". And that is a question most organisations have made impossible to answer.